Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to cntrctrs. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how JadenX GmbH ("cntrctrs", "we", "our", or "us") collects, uses, processes, and shares your personal information when you use our services. Our services include our website, applications, and all related software and functionalities (collectively, the "Services").

This Privacy Policy should be read in conjunction with our Terms of Service, which governs your use of the Services.

2. Data Controller

The entity responsible for the processing of your personal data (the "Data Controller") is:

JadenX GmbH Kegelbahnstr. 10, 67753 Reipoltskirchen, Germany Email: info@entaingine.com

3. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to oversee our data protection strategy and implementation to ensure compliance with GDPR requirements. Our DPO is Dr. Marcel Müller. You can contact our DPO by emailing info@entaingine.com and addressing your query to the "Data Protection Officer."

4. What Information We Collect and Why

We collect information to provide and improve our Services, to facilitate connections between homeowners and service professionals, and to communicate with you. The type of information we collect depends on how you interact with our Services and whether you are a homeowner ("Customer") or a contractor ("Service Provider").

A. Information from Homeowners (Customers)

  • Service Requests (Leads): When you submit a service request through our platform, we collect your name, email address, phone number, property address or service location, and a description of the service you need. This information is collected specifically to share with contractors who may be able to fulfill your service request. By submitting a service request, you consent to this sharing as described in Section 6 below. The legal basis for this processing is your consent (Art. 6(1)(a) GDPR) and the performance of our contract with you (Art. 6(1)(b) GDPR).
  • Communications and Support: If you contact us via our contact form, email, or other means, we collect your name, email address, and the content of your message. We use this information to respond to your inquiries and provide support.

B. Information from Contractors (Service Providers)

  • Business Registration: When you register as a contractor, we collect your business name, contact person name, email address, phone number, business address, service areas, and types of services you offer. We may also collect license numbers, insurance information, and certifications to verify your credentials. The legal basis for this processing is the performance of our contract with you.
  • Payment Information: To process lead purchases, we use Stripe as our third-party payment processor. We do not directly store your credit card information. When you make a payment, you provide your payment information directly to Stripe. We receive transactional data, such as the amount and date of payment, to manage your account.
  • Profile Information: Information you provide for your business profile, including descriptions, photos, and credentials, which may be displayed publicly on the Platform.

C. Other Information You Provide

  • Job Applications: If you apply for a position with us, we collect the information you provide in your application, such as your resume and cover letter. We use this information solely for the purpose of evaluating your candidacy. This data is deleted after the position has been filled.

D. Information We Collect Automatically

  • Server Log Data: When you access our Services, our servers automatically record information. These server logs may include your IP address, the date and time of your request, the referring URL, your browser type and version, and your operating system. We use this data for security purposes, to ensure the stability of our Services, and to analyze and improve performance. This data is stored for a maximum of 60 days.
  • Usage Data & Analytics: We collect information about how you use our Services. We use tools like Google Analytics (with IP anonymization), Vercel Analytics, Posthog, and various tracking pixels (LinkedIn, X, Google) to understand user behavior, diagnose technical issues, and improve our Services. This may include tracking which features you use, how you interact with our platform, and performance metrics.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate and personalize our Services. For more details, please see the "Cookies and Tracking Technologies" section below.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

  • Performance of a Contract (Art. 6(1)(b) GDPR): To provide our Services to you, manage your account, and fulfill our obligations under our Terms of Service.
  • Legitimate Interests (Art. 6(1)(f) GDPR): For security purposes, to prevent fraud, to improve our Services, and for certain direct marketing communications.
  • Consent (Art. 6(1)(a) GDPR): For sending newsletters, using non-essential cookies, and other marketing activities and tracking tools where we explicitly ask for your consent. You can withdraw your consent at any time via the “Privacy Button”.
  • Legal Obligation (Art. 6(1)(c) GDPR): To comply with applicable legal requirements, such as financial and tax regulations.

6. How We Share Your Information: Services and Partners

A. Sharing of Homeowner Data with Contractors

THIS IS A KEY PROVISION. PLEASE READ CAREFULLY.

The core function of our Service is to connect homeowners with contractors. When you (as a homeowner) submit a service request through our Platform:

  • Your contact information (name, email, phone number, property address) and project details will be shared with one or more contractors who have purchased access to your lead.
  • Depending on whether your lead is sold as "exclusive" or "non-exclusive," your information may be shared with one contractor or up to three contractors.
  • Once your information is shared with a contractor, that contractor may contact you directly. We do not control how contractors use your information after it has been shared, though contractors are required to comply with applicable data protection laws.
  • By submitting a service request, you expressly consent to this sharing of your personal information with contractors.

B. Third-Party Service Providers

To deliver our Services, we rely on trusted third-party service providers who act as our subprocessors. We share data with these partners only as necessary to provide and improve the Services. We ensure that these partners are bound by strict data protection obligations by entering into Data Processing Agreements (DPAs) or their equivalents with them.

We are currently using the following services offered by third parties. We have added a link to the relevant privacy policy of each provider.

Platform Infrastructure & Hosting:

Payment Processing:

Communications:

Marketing & Advertising:

  • Google Ads, Google AdSense, Google AdWords, Google Remarketing - Marketing - Provider: Google LLC - Privacy Policy
  • DoubleClick - Marketing - Provider: Google LLC
  • LinkedIn Pixel - Analytics and Tracking - Provider: LinkedIn Corporation - Privacy Policy
  • X-Pixel - Analytics and Tracking - Provider: X-Corp - Privacy Policy
  • Tradedoubler - Marketing - Provider: Tradedoubler GmbH - Privacy Policy
  • TradeTracker - Marketing - Provider: TradeTracker Deutschland - Privacy Policy
  • Tolt.io - Marketing - Provider: Tolt, Inc - Privacy Policy
  • Smartlead - Marketing - Provider: 521 Products Pty Ltd - Privacy Policy

Analytics & Tracking:

  • Google Analytics - Website analytics (with IP anonymization) - Provider: Google LLC - Privacy Policy
  • Google API - Application Programming Interface - Provider: Google LLC
  • Vercel Analytics - Performance monitoring - Privacy Policy
  • Posthog - Analytics and Tracking - Provider: PostHog, Inc - Privacy Policy
  • e-tracker - Tracking and Analysis Tool - Provider: etracker GmbH - Privacy Policy

CRM & Business Tools:

  • Hubspot - CRM System - Provider: HubSpot, Inc - Privacy Policy
  • Apollo - Business data - DPA
  • JIRA (Atlassian) - Project management - DPA

AI Tools & Content Generation:

Business Discovery:

  • Google Custom Search API - Business information discovery - Privacy Policy

Other Services:

Our core platform infrastructure and your data are hosted on secure, industry-leading cloud services, including Supabase and Vercel, as detailed in their respective Data Processing Addendums. For users in the EU, we prioritize hosting data in data centers located within the European Union where available.

All payment transactions are handled by Stripe, and our relationship is governed by the Stripe Data Processing Agreement.

For analytics, customer relationship management, and marketing, we use tools such as Google Analytics, which operates under the Google Ads Data Processing Terms. We also use Posthog (DPA), Hubspot (DPA), and other tools whose data protection standards are detailed in their respective DPAs.

To improve website performance and user experience, we use Content Delivery Networks (CDNs) like Cloudflare and font services like Google Fonts. Our use of these services is governed by their respective data processing terms, such as the Cloudflare Data Processing Addendum

C. Other Sharing

We may also share your data in the following circumstances:

  • Legal Requirements: We may disclose your information if required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information in other circumstances if you give us explicit consent.

Finally, our website includes simple links to our social media pages (e.g., Facebook, Twitter/X, LinkedIn). No data is transferred to these platforms until you actively click on a link.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected.

  • Service Requests (Leads): Retained for 2 years after submission to allow for follow-up services and to resolve any disputes. Important: Once your data has been shared with contractors, we cannot retrieve or delete it from their systems.
  • Contractor Account Information: Retained for as long as your account is active. Inactive accounts may be deleted after 2 years of inactivity.
  • Lead Purchase Records: Retained for 7 years for tax and legal compliance purposes.
  • Server Logs: Retained for a maximum of 60 days.
  • Backup Data: Data in backups is kept in line with our backup cycles and is securely deleted according to our schedule.

8. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that would produce a legal effect or otherwise similarly significantly affect you. Our platform may use automated systems to match service requests with relevant contractors based on location, service type, and availability, but this does not constitute automated decision-making in the sense of Article 22 of the GDPR as you retain full control over which contractors you choose to engage with.

9. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data, subject to certain legal limitations. Important for Homeowners: Once your service request data has been shared with contractors, we cannot retrieve or delete it from their systems. You would need to contact those contractors directly.
  • Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to our processing of your data based on our legitimate interests.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates data protection regulations. This complaint can be filed with the supervisory authority in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement. For matters concerning our company, the competent authority is the State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate (Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz), whom you can reach at: https://www.datenschutz.rlp.de/.

To exercise any of these rights, please contact us at info@entaingine.com.

10. International Data Transfers

Our Services are global, which means your data may be transferred to and processed in countries other than your own, including the United States. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission or an adequacy decision, which are incorporated into the Data Processing Agreements linked in Section 6.

11. Security

We take the security of your data seriously. We implement appropriate technical and organizational measures, including SSL encryption across our website, to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

13. Cookies and Tracking Technologies

We use cookies, which are small text files stored on your device, to operate and improve our Services. Upon your first visit, you will be presented with a cookie consent banner that allows you to manage your preferences.

  • Strictly Necessary Cookies: These are essential for the core functionality of our Services, such as authentication and security. They do not require your consent and are loaded automatically.
  • Performance and Analytics Cookies: These help us understand how you use our Services so we can improve them (e.g., Google Analytics). These are only set if you provide your consent via our cookie management tool.
  • Marketing Cookies: These are used to deliver relevant advertising and track the effectiveness of our campaigns (e.g., Google, LinkedIn, and X pixels). These are also only set if you provide your consent.

You can change your cookie preferences at any time through our consent management tool. Additionally, you can control and manage cookies through your web browser settings.

You can find more information and details to cookies in our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. For significant changes, such as those affecting the purposes of data processing, the introduction of new subprocessors, or modifications to your rights, we will provide you with a prominent notice. This notification will be delivered via email to your registered account address and/or through a clear notice on our website before the changes take effect. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: info@entaingine.com